Edit User Phone Preferences

Edit an individual user’s phone preferences in cases where users prefer to receive messages through one contact method over another. For example, a user may provide a cell phone number but request that they only receive text messages without receiving voice messages.

To edit a user's phone preference, follow these steps:

• From the Users menu in the top navigation bar click View Users.
• Use the Search by Field: search box to locate your user (e.g. by Last Name).
• Once you’ve located the user click on the Dashboard icon located to the right of their name represented by the person with the blue shirt and green arrow.
• To edit the information, click the Pencil button.
• Select Yes or No from each of the dropdown menus in the Text Msg and Voice columns and click the Disk button to save.

Questions? Contact the High Ground Solutions Customer Success Team.

Updated June 13, 2025 15:01