Release Notes 2026

April 29, 2026

Mobile Experience Enhancements 

Message Analytics and Reporting: This update provides message analytics for the Mobile Experience. This feature is limited to sent messages and does not apply to scheduled messages, drafts, or received messages.

• Message Header

  • Displays the message title, status badge (Sent, Scheduled, Draft, or Failed) with color coding, and channel badge

• Message Details

  • Displays metadata about the sent message: who sent it, when it was sent (Day, Date, Time), the notification escalation level used, segmentation applied, message priority (e.g. Non-Emergency, Emergency) and the groups chosen.

• Message Summary

  • Displays metrics depending on the message types:

    • Email: Displays 8 metric tiles: Sent, Delivered, Opened, Unopened, Clicked (Through), Spam Reported, Bounced, and Unsubscribed.

    • SMS: Displays 5 metric tiles: Sent, Delivered, Pending, Failed, and Opted Out.

    • Voice: Displays 8 metric tiles: Intended Recipients, Actual Calls, Answered Calls, Unanswered Calls, Human, Machine, Fax, and Unknown Device.

  • Each metric tile shows a count and calculated rate. Clicking the tile will filter the recipients table to show only the matching records. Hovering reveals a tooltip with the metric formula and last updated timestamp.

  • Positive metrics (Delivered, Opened, Sent, Delivered) are shown in green/blue colors; neutral metrics (Human, Machine) show purple/gray colors, negative metrics (Spam, Bounced, Unsubscribed, Opted-Out, Unanswered Calls) show red/orange colors.

• Message Recipients Table

  • A detailed recipients table is now available on the message delivery report page based on the type of message.

    • Email: Each row shows the recipient's name, avatar, email address or phone number, delivery status badge (Delivered, Failed, or Pending), and dates for Opened, Clicked, Spam Reported, and Unsubscribed actions where applicable.

    • SMS: Each row displays each recipient's name, avatar, phone number, delivery status badge (Delivered, Failed, or Pending), a comment or failure reason, and opt-out date where applicable.

    • Voice: Each row shows each recipient's name, avatar, phone number, call status, who answered (Human, Machine, or Unknown Device), call start timestamp, and call duration in seconds. Invalid numbers display a red "Invalid Number" status.

  • Users can search by last name or email, filter by group, and switch between status tabs. 

  • Filtered results can be exported to CSV/XLS.

2-Way SMS Replies - This update allows for recipient replies to SMS alerts to now appear directly on the message detail page on the Mobile Experience.

• Replies are to the specific alert message.
• Replies are ordered by received time with newest first.
• Threads more than 50 replies paginate.

Account ID Displayed: This update ensures customers will be able to see their customer account number when logged in on the Mobile Experience.

• The customer account number (ID number) is now displayed on the dashboard summary alongside a representative icon. Only the customer number is shown.

User Access: This update allows for Level 1 and Level 2 to log into the Mobile Experience.

• Level 1 Access: Allows for Level 1 (student, members, employees) to log in, update their their information, and see the groups that they are involved in.
• Level 2 Access: Allows for Level 2 (staff, faculty, management) to log in, update their information, see the groups they are involved in, send messages to the groups they have access to, and see message history.    

January 13, 2026

Enhancements 

Implementation of Spam Detection: This update provides enhanced spam detection with new keyword and pattern rules.

• Expands keyword and pattern detection to identify:

  • Repeated characters and excessive capitalization

  • Promotional language and financial terms

  • Multiple URLs and urgency-based phrasing

• Adds high-risk phishing keyword detection (e.g., major financial institutions) with contextual warning messages to enhance fraud prevention and content safety

Password Securely Hashed: This update ensures passwords are securely hashed when creating new users in MyCast and Mobile Experience. 

• Improved credential handling to prevent storage or transmission of plaintext passwords during user provisioning.

Add Custom Phone Number - This update allows for custom phone numbers to be created in both MyCast and Mobile Experience.

• Ensured all phone numbers, including custom phone numbers, are consistently supported and displayed across both Legacy and Mobile Experience.

• Improves data parity to maintain accurate contact information across systems.

Fixes 

HTML Preview in Mobile Experience: This update provides accurate billing, simplified logs, and a true single-message experience for long SMS. 

• Enabled HTML Preview to function correctly within the Mobile Experience.
• Improved rendering and compatibility to ensure preview loads reliably across ME pages.

HTML Showing on Email Alerts After Sent: This update resolves the issue with email alerts are showing the HTML within the emails after being sent to the users.

• Resolves an issue where sent email alerts displayed raw HTML or code instead of formatted content.

• Improved email content sanitization and rendering to ensure messages are delivered as formatted text across all devices and browsers.

Primary Email Not Auto Established for Users: This update allows for the user's primary email to be auto established when creating or importing users.

• Resolved the issue where newly added or imported user emails were not consistently set as the primary email across Cast and Mobile Experience.

• Prevents issues with temporary password links and reduces risk to alert delivery workflows.

Updated April 29, 2026 09:21