Dashboard

Your user level (1, 2, or 3) determines what you will see on your dashboard. User Types have different names depending on which type of Cast account your organization has: RapidCast, SchoolCast, CampusCast, SportsCast, MallCast

Level 1 Users (Members/Student/Employee/Tenant/Players) - Update Contact Information

Level 1 Users are only recipients of the messages. They cannot be given permissions to send messages.

• Enabled to see text messages, phone calls, or emails from their organization's communication system they have received. 
• Enabled view and edit their contact information.

Level 2 Users (Staff/Faculty/Management/Mall Staff/Coaches) - Update Contact Information

Level 2 Users can be given permission to send messages to specific groups within their organization.

• Permission to send messages and view past messages to specific groups they have access to.
• Enabled to see text messages, phone calls, or emails from their organization's communication system.
• Enabled view and edit their contact information.

Level 3 Users (Administrators) - Full Rights

Level 3 Users have all rights to the system. This includes but is not limited to:

• Changing/Updating Billing information for the account
• Canceling the account
• Making Contact Information changes for the account
• Importing Users into the account
• Updating Level 2 users Login Credentials and permissions
• Admins cannot remove or update/make any changes to other admins on the account. To update admins or send their login credentials please contact our support team in writing via [e-mail]

User Dashboard

• Contact Information
• Message History
• Groups
• Link access to contact preferences

Contact Information Tab

• Landline Phone Numbers
• Mobile Phone Numbers
• Email Addresses
  • The orange asterisk denotes your primary email address which is used for password recovery.
  • Designate a primary email address by directing your attention to instructions next to the orange asterisk below the Contact Methods table and click the Click here link.

Add/Edit/Remove Your Information

• To remove contact information, click the red Delete icon to the far right of the contact information.

• To edit the information, click the Pencil icon.

• To save any updated information, click the Disk icon.

Select How Your Email Contact Information is Used

• Click the Gear icon to view a Detail Contact Information window.
• Use the Email field to change your email address.
• Use the Comment field to enter more information about that email (ex: work, personal) if multiple email addresses are listed.
• Check Emergency Only for this email to only be notified in emergencies.
• Check Always Contact for this email to be included on all communications regardless of priority position.
• Select your Preferred Language for text and TTS messages from the drop-down menu.

Select How Your Phone(s) Contact Information is Used

• Click the Gear icon to view a Detail Contact Information window.
• Use the Phone field to change your phone number.
• Use the Comment field to enter your name, work or personal if multiple phone numbers are listed.
• Check Emergency Only for this phone number to only be notified in emergencies.
• Check Always Contact for this phone number to be included on all communications regardless of priority position.
• Select Yes or No from the Text Msg drop-down menu to receive or not receive text messages at this number (if this contact type is Cell Phone).
• Select your Preferred Language for text from the drop-down menu (if contact type is cell phone). Your preferred language will be translated automatically for the text messages. Note, the translation is through Google Translate.
• Select Yes or No from the Voice drop-down menu to receive or not receive voice messages at this number (if this contact type is Cell Phone).
• Select your Preferred Language for Text-to-Speech (TTS) Voice calls from the drop-down menu. Note, there are currently 5 languages available for a TTS message.
• Select Valid from the Status drop-down menu to enable the Preferred Language selection. Select Invalid to disable the Preferred Language selection.

[User Name's] Groups

• Displays Groups you are a part of.
• Level 1 users will see the groups they have been assigned.
• Level 2 users will see the groups they have been assigned. Next to groups, if Level 2 Users have been granted permission to send messages, the gold key will display a green plus sign. Request permissions to send messages to other groups from an administrative user.
• Add yourself to a group (if allowed by an administrator) by selecting a group name from the pull-down menu and clicking the blue Disk icon to the right.
• View groups you have permission to send messages to by navigating to the Groups menu in the top navigation bar, and selecting View Groups. From here you can:
• View the number of users in each group in parentheses next to the People icon.
• View the number of messages sent to each group in parentheses next to the Alert icon.
  • View an message by clicking the number in parentheses.

• Download an Excel spreadsheet file of each group's user information.

Message History Tab

• View all messages sent to you by your organization.
• Click the Document icon in the Message column to view message details.

Address Tab

• Use fields to add or update your physical address.

Updated June 13, 2025 15:16