Record and Send Voice messages

Your messaging solutions has the capabilities to send voice messages to home, cell, or work phone(s). To record and send a new voice message message, you can use either the dashboard on your computer or our Mobile Command Center (MCC) app. The instructions below are for sending the message through your dashboard via your computer.

Designate Users to Receive Message(s)

• After logging in, you will arrive at the Send Message page. You can also start from the messages menu in the top navigation bar click Send Message.
• From the Send Message page select the group you want to send a message to from the Select Groups dropdown menu. If you want to send to multiple groups, select them one at a time from the dropdown menu. Each group selected will appear in the yellow detail bar above the Review Recent messages section. To remove any of the groups click on the group's name and press OK to confirm.
• Select the User Types to be notified from the dropdown menu.
• Select Voice from the Message Type dropdown menu.
• Select the desired escalation level from the Select Alert Escalation Level dropdown which defines the types of phone numbers to be contacted.
• The Non-emergency or Emergency drop down menu is a secondary selection of Cell Phone numbers to include in the message.  Cell Phone numbers marked as Emergency Only on a user’s Dashboard will only be contacted if Emergency is selected. If Non-Emergency is selected, regardless of the escalation level, the Cell Phone number will not be included.
• The yellow message detail bar displays the number of users who will receive the message.
• In the Create New Voice Alert section enter a Message Subject in the field provided. Or choose one of your own pre-recorded Voice Templates from the dropdown menu.
• Select a phone number for recording message from the dropdown menu.
  • Or select Use a Different Contact, and a field will appear to the right in which you can enter the landline or cell phone number and an extension if needed.
  • Select the language you will be recording the message in from the dropdown menu. You can record up to five different message--one for each supported language. The appropriate message will be sent to each recipient based on the preferred language specified on their Dashboard.
• Click the Record Via Phonecall button. The system will call the number you specified in just a moment.
• When you answer the phone, you will be prompted to record your message. After recording the message, you will be prompted to accept the message by pressing 1 or rerecord the message by pressing 2.
• Once you finish recording the message click Confirm Recording or Cancel Recording on the Create New Voice Alert. If you press Cancel Recording, you can click Record Via Phonecall button again to repeat the recording process. After pressing the Confirm Recording button the system will generate a unique Message ID displayed in red.
• To record another voice message in another language, Select a phone number for recording message from the dropdown menu, select the language you will be recording the message in from the dropdown menu, and click the Record Via Phonecall button again, and repeat the previous process. After pressing the Confirm Recording button again the system will generate another unique Message ID displayed in red along with the language recorded.
• Check any of the boxes to
  • Also send an email with a link to this voice message.
  • Also send a text message with a link to this voice message.
• Select a desired recipient response from the Call Recipient Response dropdown menu:
  • Leave No response required from recipient (default) selected.
  • Select Require recipient message confirmation to give the recipient the option to  confirm receipt of the message, which will display on the Call Results page.
  • Select Ask recipient a question with up to nine recipient response options, which will display on the Call Results page. (If this Call Recipient Response is chosen, your Message Body must contain the questions for the recipient to respond to. E.g. Press 1 if you will be attending the meeting, Press 2, if you will be attending and need childcare, etc.
• Click the Send Message Now button to send the message immediately, or click the Send Message Later button, in which case a box will appear. Select a date from the calendar on which to send the message, and a designated time by pressing the clock button. When the schedule has been selected press the Add button and the Schedule button.

Questions? Email our Customer Success Team!

Updated June 13, 2025 15:36