Sending Messages to One User

Our program is meant to send messages to “Groups.”  However, if you find the need to send an message to one user, the steps are listed below.

• From the Users menu in the top navigation bar, click View Users.
• Use the Search by Field: search box to locate the user (e.g., by Last Name).
• Once you’ve located the user, click on the Dashboard icon located to the right of their name represented by the person with the blue shirt and green arrow.
• Click the Message History tab.
•  To the far right click Send Message to this User.
•  You will be redirected to the Send Message page with a temporary group created with the name of the user along with the date and time.
• Once your message is sent, go to Groups, View Groups and delete the temporary group if it is no longer needed.

Updated February 13, 2026 18:33