User Level / Types

Your user level (1, 2, or 3) determines what you will see on your dashboard. User Types have different names depending on which type of Cast account your organization has: RapidCast, SchoolCast, CampusCast, SportsCast, MallCast.

Level 1 Users (Members/Student/Employee/Tenant/Players) - Update Contact Information

Level 1 Users are only recipients of the messages. They cannot be given permissions to send messages.

• Enabled to see text messages, phone calls, or emails from their organization's communication system. 
• Enabled view and edit their contact information.

Level 2 Users (Staff/Faculty/Management/Mall Staff/Coaches) - Update Contact Information, Can Send messages

Level 2 Users can be given permission to send messages to specific Locations and/or groups within locations for their organization by a current Admin within your organization.

• Permission to send messages and view past messages to specific locations.
• Permission to send messages and view past messages to specific groups.
• Enabled to see text messages, phone calls, or emails from their organization's communication system.
• Enabled view and edit their contact information.
• Only your organization's Admins on the account can update your permissions. If you need permission changes please contact your Admin(s).
• For support with your cast system please reach out to a current admin within your organization.

Level 3 Users - Administrators - Full Rights

Level 3 Users have all rights to the system. This includes but is not limited to:

• Changing/Updating Billing information for the account
• Canceling the account
• Making Contact Information changes for the account
• Importing Users into the account
• Updating Level 2 users Login Credentials and permissions
• Admins cannot remove or update/make any changes to other admins on the account. To update admins or send their login credentials please contact our support team at [e-mail]

Updated June 13, 2025 15:32