Reset Password

You can change your password at anytime by going to Dashboard > Change Password. 

Your password can be reset at any time. There are 2 different ways that you can reset your password.

Method 1

To reset your password on the login screen:

• Click the Click Here on the Forgot Your Password? Question.
• Add your Username
• Add your Primary Email Address
• Click Send Me Password Reset Instructions
• An email will be sent to your primary email address on file with instructions.
• In the email, you will have a link to reset your password. Click the link.

• A secondary email will be sent to you with a Temporary Password. Use this password to log in.

• Upon using the temporary password, you will be prompted to Change your password.
• Click Change Password

Method 2

To reset your password within your Cast Account:

• After logging in you will arrive at the Send Alert page. From the Dashboard menu in the top navigation bar, click Change Password.
• Depending on your browser, your current password may be autosaved. If it is not, add in your Current Password.*
• Type your New Password.
• Type again to Confirm.
• Click Change Password at the bottom of the screen to save.

*If you do not know your current password, please contact your account admin to reset your password, or make sure that you have a primary email address on file. You can then use Method 1 to reset your password.

To set your Primary Email address:

• From the Users menu in the top navigation bar click View Users.
• Use the Search by Field: search box to locate the user (e.g. by Last Name).
• Once you’ve located the user, click on the Dashboard icon located to the right of their name represented by the person with the blue shirt and green arrow.

• If you have more than one on file, click the link to change.
• Choose the radio button for which email you want to be the primary and click Choose Primary.
• If neither need to be the primary, add a new email to be the primary and click Add Primary.

• If a primary email is deleted, the system will not automatically change to the new primary. You will need to choose the primary.

Updated June 13, 2025 13:57