IVR System: Set Up Phone Code and Phone Pin

How to Create a Phone Code and Phone PIN

To set up a Phone Code and Phone PIN for the IVR (Interactive Voice Response) system, follow these steps:

Phone Code and Phone PIN Setup

• The Phone Code must be at least 6 digits, all numerical. It is suggested to use a phone number to make it easier to remember.
• The Phone PIN must also be at least 6 digits, all numerical. It is suggested to use a birthdate or a set of numbers that you can easily remember.

How to Locate or Create Phone Code and Phone PIN

• From the Users menu in the top navigation bar, click View Users.
• Use the search box to locate the user (e.g., by Last Name).
• Click the Edit icon (person with blue shirt and pencil).
• Locate the Phone Code and Phone PIN under the Phone Code column.
• To set or update these, enter the desired numeric codes following the guidelines above.

Additional Information

For Information on how to use the IVR System see "IVR System - How to Use"

For Information on how to setup a Group ID see "IVR System - Create a Group ID"

Updated February 13, 2026 18:23