Getting Started with the Mobile Experience

Log In

To access your Mobile Experience:

1. On your computer, mobile phone, or tablet, go to https://messaging.highgroundsolutions.com.

2. Enter your Username and Password.

3. Click Log In.

4. You will be taken directly to My Dashboard.

Note: For quick access on mobile, you can save the site as a home screen icon. See: How to Save as a Mobile Icon (iOS & Android).

Dashboard Overview

Your dashboard displays your profile information, groups, permissions, recent messages, and the number of available messages.

From My Dashboard, you can:

1. View available messages – displayed at the top of the page.

2. Update your profile picture – click your image (or placeholder) to upload a new one.

3. View your permissions – your user role appears in the permissions section.

4. Edit your email address:

   • Click the edit icon next to your email.

   • Add a language preference for email communications (90+ languages via Google Translate).

   • Click Save.

5. Edit your phone numbers:

   • Click the edit icon next to a number.

   • Select a language preference for:

     • Text-to-Speech voice calls (English, French, Spanish, Italian, German)

     • Text messages (90+ languages)

   • Choose whether this number can receive text messages and/or voice calls.

   • Click Save.

6. Update your address – click the edit icon, make changes, and click Save.

7. View your five most recent messages – sent and received.

8. View your groups – click a group name to see members. If you are an admin, you can view member details or go to the Group page.

 

Add a New User

To add a user:

1. From the top navigation, click People.

2. Click + Add at the top of the page.

3. Enter the required information:

   • First Name

   • Last Name

   • User Type (Level 1, 2, or 3 – see User Types)

   • Email Address

   • Username (must be unique; system will verify)

   • Password

4. Click Next.

5. (Optional) Add contact details:

   • Address

   • Email

   • Phone Number

6. (Optional) Add the user to at least one group.

7. Click Add User.

8. Confirm the addition.

User Permissions

To view more information about User Level and Permissions, click this article.

Updated August 08, 2025 17:24